Housing Online Request Website FAQ

• About DDHOR Website

  • What is the DD Housing Online Request website?

  • It is an online web application that Home Owners can submit housing related approval and payment related requests.

  • Will this replace the current method of filing a request?

  • It is intended that the website will be primary system to file a request. Although as of now only Appliance Payment Request are supported.

  • How do I get to the Online System?

  • In your browser of choice, type the following website address. https://spdweb.hr.state.or.us/ddhor

  • What browsers are supported?

  • Internet Explorer 8.x and 9.x, Chrome, Firefox 3.x and Safari 4.x

  • I have an older version of the browsers listed. Can I still use the system?

  • Browsing experience may be different when using the older version of browsers. Some functionality may also not work as expected. Also it is highly recommended that you use the latest version of your choice of browser for its better security features.

  • What is the minimum screen resolution requirement?

  • The website is designed to be browsed on a screen with a minimum width of 1024 pixels.

• Requests

  • What kind of request can be submitted online?

  • Currently, only Appliance Payment Requests are supported. In the future more request types will supported.

  • When will the other request types be supported?

  • The other request types will be supported by the system as soon as possible.

  • Who can access and submit requests through the websites?

  • Initially, select Home Owner representatives will be able to access the website and submit requests. The selected Home Owners are chosen and selected by the staff of the DD Housing Community. User Name and Passwords will be sent to those users selected.

  • There are Contacts and Users that have left our Organization or are not available anymore.

  • When this happens, immediately send a request to DD Housing Staff to deactivate the account of the old User and Contact.

  • There are Contacts and Users that have left our Organization or are not available anymore.

  • If you have just created a request, nothing will happen unless you decide to submit the request for approval. However, during this state you are free to change and update most of the fields in the request form.

  • I have now submitted my request, what happens next?

  • After you have submitted a request, you will receive a notification in your email from the DD Housing Community confirming your request submission.. DD housing Staff will review your request and will provide a decision as soon as possible. You will receive another email when informing you that decision has been reached. The emails that you will receive should contain links back to your request. You can use that link to go directly to your request.

  • I submitted my request but I don’t see any confirmation in my email account.

  • The email may normally take a couple of minutes to be received but may be delayed due to technical difficulties. It is also possible that your user account may have been registered with a different email address. Please verify the email address in your profile. If you still have not received an email after a day, please contact the DD Housing Staff to get this fixed.

  • Can I still submit a request through email?

  • No, we no longer accept appliance request through email.

  • If the website is down or I cannot access the internet, but I need to submit a request, what do I need to do?

  • If possible please wait until the website is working, if you are not able to wait then please submit your email request to community housing.
    Please note: If you submit the request via email there maybe a delay in processing as we will have to manually enter your request. Let me know if you have questions. I have attached a hand-out on Appliance Maintenance too.

  • How do I know the reason my request was denied?

  • The online request form contains a field that gives you the details of why the request was cancelled as well as a field that recommends on what you need to do on getting a request successfully approved.

  • Can I resubmit a request when it was denied?

  • No, you will need to submit a new request if your previous request was denied. In the future, there will be a feature to automate the re-creation of a new request based on denied request.

• Account and Security

  • I forgot my user name or I do not know my user name.

  • Please contact the DD Housing Community Staff to send you your user name.

  • I do not have a user name. Can I get one?

  • Please contact the DD Housing Community Staff to send you your user name. Access to the system are only provided to the officially appointed contacts of a Home Owner.

  • I forgot or do not know my password.

  • Should you forget your password; you can use the Forget Password link in the Login Page of the website. You can also contact the DD Housing Staff to request a new password.

  • Can I request another user from our Organization to be added to the system?

  • You can send your request to the DD Housing Community Staff.

  • Can other Home Owners view my Account?

  • No. only the Users connected to the Home Owner can view and access their accounts.